Here's how ING and Freshheads reinvented performance management
In the Treams Customer Stories series, we discuss with customers their Treams adventure. In this edition, we talk to Martijn Mark of ING and Dennis van Meel of Freshheads about how they reinvented performance management to fit a self-organizing structure where teams have autonomy and responsibility.
For whom.
HR and ambitious managers in the field of people
By whom?
Iris Zonneveldt, CEO Treams
Martijn Mark - ING
Dennis van Meel - Freshheads
What to expect.
How does "performance management" fit into agile working?
The core of agile working is continuous learning and improvement. Even failures are valuable. Precisely the failures are breeding grounds for improvement. Feedback is daily practice. Psychological safety is the basis. How does 'assessment' fit in with that? Martijn Mark, agile and performance management specialist at ING, and Dennis van Meel, team coach at digital agency Freshheads share their experiences, tips and learning moments.
The initial situation
Challenges
ING was a classic, hierarchical organization that was going to work agile, without direct managers. How do you make "performance management" fit that?
Requirements
At both Freshheads and ING, the goal of agile working is to achieve continuous optimization. Continuous development at the person, team and organizational level are thus the logical catalyst of performance.
Current situation
Performance "management" has given way to performance "improvement. By working short-cycle with feedback within and between teams, the contribution of each team member is transparent and of added value. If someone stagnates, for whatever reason, support can be provided. People thus truly experience their own contribution and grow in their talents.
Learning moments?
A growth mindset also starts with yourself. Should HR have everything figured out and predicted in advance? No, that's not how it works in an agile environment. HR also continues to learn and improve. And feedback provides essential input for that too.
ING and Freshheads both work with multidisciplinary teams. Want to know more about their experiences, tips and learning points? Then listen back to the candid conversation between our CEO Iris Zonneveldt and Martijn Mark (ING) and Dennis van Meel (Freshheads).
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