From hierarchy to a feedback culture at MCI
In the Treams Customer Stories series, we discuss with customers their Treams adventure. In this edition, our CEO discusses with our client MCI the impressive transition from a hierarchical to a less hierarchical organizational structure. Nicole shares how this change process has led to more shared responsibility within teams and what this means for employees, for example in terms of performance reviews and personal conversations. Spoiler alert: feedback plays a key role in this.
For whom.
HR and ambitious managers in the field of people
By whom?
Iris Zonneveldt, CEO - Treams
Nicole Schaap. People & Culture Manager - MCI
How do you work with feedback in a multicultural organization?
International marketing and engagement agency MCI is characterized by a very multicultural, international workforce. People & Culture Manager Nicole Schaap explains the effect that had when they started working with feedback.
The initial situation
Challenges
The rapid growth of MCI made a new organizational form desirable. The more classical, hierarchical structure had to give way to multifunctional teams with a focus on cooperation and joint responsibility.
Wishes
Personal growth is the basis for valuable contributions to the team. Not a manager, but mutual cooperation should make that possible. Feedback is an essential way to reveal one's own talents and opportunities for improvement.
Current situation
Many steps have been taken, with the difference in cultural backgrounds being a factor to consider. In some cultures, giving feedback is "not done. Customization has proven to be a key word and the focus is on how it can work for you. Meanwhile, a healthy feedback culture has emerged, with even more and more face-to-face feedback being given.
How:
MCI started with a project group to determine the dot on the horizon and the route to get there. During the process it turned out that progressive insight also developed. Small steps and constant adjustments proved to work.
Key tips? The kickstart with Treams started with Feedback Workshop. That really was a very important start! And the power of repetition is not to be underestimated. We continue to give regular attention to the art of feedback.
Biggest success? We are now at an average feedback exchange of 16x per employee, per year. We are proud of that! The quality of the feedback is paramount.
Is working with feedback also on your HR agenda? Request a demo right away! Get to know the Treams platform and learn more about our active customer community.
Like MCI, do you want to work with feedback in a multicultural organization? Would you like to know more about their experiences, tips and learning points? Then listen back to the candid conversation between our CEO Iris Zonneveldt and Nicole Schaap.
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